Frequently Asked Questions
Here are some frequently asked questions by our customers.
Our Process
Learn the process that is used by Sky World to deliver our services
The implementation process involves a consultation phase to understand the client’s needs, customization of the services to fit the client’s requirements, development and integration of the software, training for staff, and ongoing support and maintenance.
Yes, clients can request a demo to experience its features and benefits firsthand before making a decision.
Yes, we provide comprehensive training for our clients to ensure they are proficient in using our services effectively. We also provide training materials, user guides, and resources to help SACCOs make the most of our services and features.
Yes, clients can request custom development or additional features to be added to Sky World Limited's services, based on their unique requirements.
Software Services
Learn how we help you after purchasing our software services
Yes, our systems are designed to integrate seamlessly with existing systems, ensuring a smooth transition and minimal disruption to operations.
Sky World Limited complies with relevant data protection regulations and employs best practices to ensure the privacy and security of their clients’ data.
Sky World Limited uses robust infrastructure and monitoring systems to ensure the reliability and uptime of its services, with minimal downtime for maintenance and upgrades.
Support & updates:
Explore the support and updates that come with your software license purchase, including the duration of access, the type of support offered, how to seek assistance.
Sky World Limited provides dedicated 24/7 customer support through our Support Helpdesk or our support team through support@skyworld.co.ke for assistance with any issues or questions they may have.